Field Support Engineer, Service Repair Technician, Accounting Manager, Sales Engineer

Absen is a manufacturer of indoor and outdoor LED electronic display solutions. Absen has been designing, building and servicing quality LED products since 2000. Our US headquarters is located in Orlando, FL, with supporting offices in California, Texas, Maryland, Virginia, and Washington. Continual growth plans have created new opportunities for qualified candidates to join our team. 

Open Positions:

• Field Support Engineer
• Service Repair Technician
• Accounting Manager
• Sales Engineer

1. Field Support Engineer

Job Description:  The Field Support Engineer will perform a variety of complex technical tasks needed to install, maintain, demo, test and repair LED video wall systems.

Essential Functions:

• Provide technical advice regarding the technology and engineering of our products to promote, support, and service the sale of our products.

• Utilize field experience to support R&D efforts in the improvement of Absen products

• Provide installations and post-sale support services to customers

• Support sales representatives by providing technical knowledge to clients and potential clients.

• Coordinate the return of customer material back to company for repair.

• Assess potential application of company products or services and offers solutions that meet customer needs

• Provide technical training to customers

• Use technical knowledge of product offerings to support and build sales and support services

• Provide support in both pre and post-sales

• Assist with root cause analysis of failed components from the field

• Field and manage support calls as assigned

• Complete applicable administration in relation to the above related activities

• Travel to customer sites as needed to coordinate duties listed above

• Management of assigned tasks

• Performs all other tasks assigned that the employee is capable of performing

Competencies:

• Ability to break down complex problems into manageable parts

• Thorough understanding of parts’ roots and relationship to other parts

• Ability to interpret a variety of instructions in written, verbal, diagram or schedule form

• Ability to work with a high level of integrity with minimal supervision

• Excellent communication skills with ability to interact with customers in a professional manner

• Expert level service professional with ability to work with a high level of integrity and with minimum supervision

• Demonstrated ability to use sound independent judgment

• Advanced computer and networking skills

• Must be willing and able to travel 80% of the time

• Trouble-shooting skills related to electronics

• Ability to operate digital and analog oscilloscopes, logic analyzers, pulse generators, meters and other electronic instruments

• Ability to work from schematics or rough sketches

Education & Experience Requirements:

• Bachelors’ degree in either Computer Science, Engineering or other technical related area

• 3-5 years’ minimum experience or equivalent technical training

• 6-10+ years of LED/AV service and support experience

• Trouble-shooting skills related to electrical hardware and computer software

• AV industry or CTS certification a plus

Work Location:

• Remote/On-site

• Orlando Warehouse

Language:

• Excellent written and verbal communication skills

• Proficiency of fluency in additional languages is preferred but not required

 More open jobs info at https://jobchinausa.com/work/employ_detail.html?no=795